Shipping
Short, because little was supplied — and what was not supplied is written down rather than filled in.
What was supplied
- Dispatch
- From the US unless the sales page says otherwise.
- Tracking
- In the order email.
- Order questions
- The sales contact page. The written pack found no public phone there; the bottle prints +1 (877) 257 0710.
What was not supplied
The window, drawn
- 2 bottles60 days of product
Runs out 120 days before the earliest day the sales page says to judge it.
- 3 bottles90 days of product
Runs out 90 days before the earliest day the sales page says to judge it.
- 6 bottles180 days of product
Reaches the first day the sales page says to judge it, and the refund window shuts the same day.
The sales page says to give it 180 to 210 days before deciding. The guarantee is 180 days from purchase. Those two facts meet on a single day and then part company: from day 181 onward you are still inside the period you were told to wait, and outside the period in which you can ask for the money back.
Returns
- 1
Write first
Via the sales contact page, with the order ID, inside 180 days of purchase.
- 2
Three things in the parcel
Full name, email, order ID.
- 3
Buyer pays the return postage
The pack says to use tracking.
- 4
Send it to the returns address
300 Park Avenue, Floor 17, New York, NY 10022, USA
- 5
Two waits
3 to 5 business days after they credit it, then 5 to 10 days on the card.